Terms of Service

We value the trust you place in UFO & Company. That’s why we insist upon your reading these Terms of Use carefully. The Terms and Conditions and policies about Privacy, Fees, Payments, Promotions, Delivery, Returns and Refund together shall form the entire Terms of Use.

1. What Is This Document?

1.1 These terms of use, read together with the (i) Privacy Policy, (ii) Fee and Payment Policy, (Iii) Delivery Policy, (Iv) Return and Refund Policy constitute a legal and binding agreement between you and UFO & Company.

1.2 The Terms of Use, inter alia, provides the terms that govern your access to use (i) UFO & Company’s website i.e.www.ufoandcompany.com, which inter alia facilitates the purchase of products sold by UFO & Company 

1.3 You hereby understand and agree that the Terms of Use form a binding contract between UFO & Company and anyone who accesses, browses, or purchases the Products and uses the Services in any manner (User) and accordingly, you hereby agree to be bound by the terms contained in the Terms of Use. If you do not agree to the terms contained in the Terms of Use, you are advised not to proceed with purchasing the Products or using the Services. The terms contained in the Terms of Use shall be accepted without modification. The use of the Services would constitute acceptance of the terms of the Terms of Use.

2. Terms And Conditions Applicable To Users

2.1 Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to UFO & Company that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Terms of Use. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platforms under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Terms of Use, including terms of purchase of Products, on behalf of the minor User. Should UFO & Company be made aware that a User is under the age of 18 and is using/browsing the Platforms without the supervision of his/her parent or legal guardian, UFO & Company reserves the right to deactivate such User’s account without further notice.

2.2 The Terms of Use are governed by the provisions of Indian law, including, but not limited to:

  • 2.2.1 the Indian Contract Act, 1872;
  • 2.2.2 the Information Technology Act, 2000;
  • 2.2.3 the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPI Rules) and;
  • 2.2.4 The Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Rules”).

2.3 The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of UFO & Company, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“UFO & Company Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the UFO & Company Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the UFO & Company Content in any way for any public or commercial purpose or for personal gain.

2.4 UFO & Company authorises you to view and access the UFO & Company Content solely for identifying Products, carrying out purchases of Products and processing returns and replacements, in accordance with Return and Refund Policy, if any. UFO & Company, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include a permission for carrying out any resale of the Products or commercial use of the UFO & Company Content, any collection and use of product listings, description, or prices, and any derivative use of the Platforms or of UFO & Company Content.

2.5 As means to assist the Users in identifying the Products of their choice, UFO & Company provides visual representations on the Platforms including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, UFO & Company disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.

2.6 Users may make purchases on the Platforms. For the purposes of identifying a User, UFO & Company may, from time to time, collect certain personally identifiable information such as your first name and last name, email address, mobile phone number, postal address, other contact information, demographic profile, etc. Users may also register themselves on the Platforms. Registration on the Platforms is one-time and you are required to remember your username and password and keep the same confidential. In the event where you have misplaced your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platforms.

2.7 The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorisation through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the User’s account shall entirely be borne by the User..

2.8 Display of Products for purchase on the Platforms is merely an invitation to offer. An order placed by a User for purchase of a Product constitutes an offer. All orders placed by Users on the Platforms are subject to the availability of such Product, UFO & Company’s acceptance of the User’s offer and the User’s continued adherence to the terms of the Terms of Use.

2.9 You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if UFO & Company has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of the Terms of Use, UFO & Company reserves the right to indefinitely suspend, terminate or block your access to the Platforms, and refuse to provide you with access to the Platforms in future.

2.10 All rights and liabilities of UFO & Company with respect to any Services to be provided by it shall be restricted to the scope of the Terms of Use. In addition to the Terms of Use, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services. It is hereby clarified that UFO & Company shall not be held liable for any transaction between you and any such third parties.

2.11 You understand that on your registration as a User or on your purchase of Products on the Platforms, you may receive text messages (including through internet-based mobile messaging) and/or emails from UFO & Company on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, UFO & Company’s acceptance or rejection of your offer to purchase a Product, payment information, Product despatch information, information pertaining to other activities you carry out on the Platforms and information pertaining to the promotions that are undertaken by UFO & Company (or third parties in connection with the Platforms) from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from UFO & Company that the Product will be delivered. UFO & Company’s acceptance to your offer to purchase shall occur and conclude only when the products have been despatched by UFO & Company and a text message and/or email confirming such despatch has been sent to you. UFO & Company, at all times, reserves the right to limit the quantity of items in, or cancel an order prior to despatch.

2.12 Any communication from UFO & Company shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, UFO & Company may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While UFO & Company shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, UFO & Company shall not be held liable for any failure to send such notifications or reminders to you.

2.13 UFO & Company may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Terms of Use in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Terms of Use from time to time. Such changes shall be made applicable when they are posted. UFO & Company may also alter or remove any content from the Platforms without notice.

2.14 While UFO & Company shall make reasonable endeavours to maintain high standards of security and shall provide the Services by using reasonable efforts, UFO & Company shall not be liable for any interruption that may be caused to your access or use of the Services.

2.15 Access to and registration on the Platforms is free of cost. Although unlikely, UFO & Company may modify the Fee, Payment and Promotions Policy to include a fee on access and browsing of the Platforms, or for use of any new service introduced by UFO & Company without serving prior notice on the Users.

2.16 The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. UFO & Company does not covenant or warrant that:

  • 2.16.1 the Services will be made available at all times;
  • 2.16.2 the UFO & Company Content available on the Platforms is complete, true, accurate or non-misleading; and
  • 2.16.3 the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.

The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.

3. User Covenants And Obligations

3.1 As mandated under the provisions of Regulation 3(2) of the IG Rules, UFO & Company hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:

  • 3.1.1 belongs to another person and to which you do not have any right;
  • 3.1.2 is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
  • 3.1.3 harms minors in any way;
  • 3.1.4 infringes any patent, trademark, copyright or other proprietary rights;
  • 3.1.5 violates any law for the time being in force;
  • 3.1.6 deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • 3.1.7 impersonates or defames another person; or
  • 3.1.8 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
  • 3.1.8 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

3.2 You are also prohibited from:

  • 3.2.1 violating or attempting to violate the integrity or security of the Platforms or the UFO & Company Content;
  • 3.2.2 transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by UFO & Company;
  • 3.2.3 intentionally submitting on the Platforms, false or inaccurate information;
  • 3.2.4 using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;
  • 3.2.5 attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or
  • 3.2.6 copying or duplicating in any manner any of the UFO & Company Content.

3.3 You are also obligated to:

  • 3.3.1 refrain from acquiring any ownership rights by downloading the UFO & Company Content;
  • 3.3.2 read the Terms of Use and agree to accept the terms and conditions set out therein;
  • 3.3.3 refrain from copying or modifying the UFO & Company Content available on the Platforms for any purpose;
  • 3.3.4 comply with all applicable laws in connection with your use of the Platforms;
  • 3.3.5 not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and
  • 3.3.6 use the Products for personal, non-commercial use.

3.4 You hereby authorise UFO & Company to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.

3.5 UFO & Company may disclose or transfer information provided by you to its affiliates in India and other countries, and you hereby consent to such transfer. In terms of the SPI Rules, UFO & Company can transfer sensitive personal data or information to any other body corporate or a person that ensures the same level of data protection that is adhered to by UFO & Company as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between UFO & Company or any person on its behalf and the User or where you have consented to such data transfer.

4. Third Party Information 

4.1 All information in relation to third parties as available on the Platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. UFO & Company is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.

4.2 Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.

5. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

5.1 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

5.2 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

5.3 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

6. Third – Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

7. User Comments, Feedbacks and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Read our Privacy Policy.

9. Disclaimer of Warranties; Limitations of Liability

9.1 We do not guarantee, represent or warrant that your use of our service/product will be uninterrupted, timely, secure or error-free.

9.2 We do not warrant that the results that may be obtained from the use of the products will be accurate or reliable.

You agree that from time to time we may remove the product for indefinite periods of time or cancel the service at any time, without notice to you.

9.3 You expressly agree that your use of, or inability to use, the product is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

9.4 In no case shall UFO & Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Intellectual Property Rights

10.1 All the intellectual property used on the Platforms by UFO & Company, including the UFO & Company Content, shall remain the property of UFO & Company, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Terms of Use, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of UFO & Company, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.

10.2 If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at: support@ufoandcompany.com and let us know of your concerns.

11. Unlawful Or Prohibited Use

You warrant to UFO & Company that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platforms in any way prohibited by terms contained in the Terms of Use or under applicable law.

12. Liability

  • 12.1 You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgement before placing an order for a Product or availing any Services through the Platforms. UFO & Company shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed here.
  • 12.2 UFO & Company does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
  • 12.3 The maximum aggregate liability of UFO & Company, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).

13. Indemnity

You hereby agree to indemnify and hold harmless UFO & Company , its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from
(i) your access to or use of the Services or Products,
(ii) violation of the Terms of Use,
(iii) infringement, or infringement by any other user of your account with UFO & Company,
(iv) action or inaction on behalf of UFO & Company ’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and
(v) infringement of any intellectual property or other right of any person or entity. UFO & Company shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide UFO & Company with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

14. Severability

If any provision of the Terms of Use is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Terms of Use shall continue to be in full force and effect.

15. Term And Termination

15.1 The Terms of Use will remain in full force and effect while you use any Service in any form or capacity.

15.2 UFO & Company reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Terms of Use, misrepresentation of information, any unlawful activity or if UFO & Company is unable to verify or authenticate any information you submit to it.

15.3 The User may terminate the Terms of Use at any time, provided that the User discontinues any further use of the Platforms or Services.

15.4 It is specifically clarified that any termination of the Terms of Use by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

15.5 Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.

16. Dispute Resolution And Governing Law

16.1 The Terms of Use and any contractual obligation between UFO & Company and you under the Terms of Use shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at Gujarat.

16.2 All disputes will be subject to arbitration at Gujarat in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. UFO & Company and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.

16.3 Arbitration awards shall be reasoned awards and shall be final and binding on UFO & Company and the disputing User, and shall be enforceable in any court of competent jurisdiction.

17. Waiver

UFO & Company’s failure to enforce any provision of the Terms of Use or respond to a breach by a User or User shall in no way imply a waiver of UFO & Company’s right to subsequently enforce any provision of the terms of the Terms of Use or to act with respect to similar breaches by a User or User.

Email Address: support@UfoandCompany.com

18. Interpretation

18.1 Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Terms of Use and shall be ignored in construing the same.

18.2 Words denoting the singular shall include the plural and words denoting any gender shall include all genders.

18.3 The words “include” and “including” are to be construed without limitation.

19. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. Contact Information

Questions about the Terms of Service should be sent to us at: info@ufoandcompany.com: